The "Manage Workflow Groups" tool in SAP SuccessFactors is specifically designed to create a pool of users who can act as approvers for a workflow step. When a workflow is routed to a workflow group, the request appears in the to-do list of all members. The first person from the group to act on the request (approve or reject) completes the step, and the task is removed from the to-do lists of the other group members. This directly fulfills the client's requirement for an approval by any one person from a pool.

A. Manage Permission Groups: This tool is used to define populations for granting Role-Based Permissions (RBP), controlling data access and functionality, not for creating workflow approver pools.

B. Manage Dynamic Roles: This defines an approver based on their relationship to the subject of the workflow (e.g., Manager, HR Manager). It resolves to a specific role, not a flexible group of multiple potential approvers.

C. Manage Workflow Requests: This tool is for administrators to monitor, re-route, or take action on active, in-flight workflow instances. It is not used for the initial configuration of approver groups.

1. SAP Help Portal

Implementing and Managing Workflows in SAP SuccessFactors Employee Central: "Workflow Groups are groups of users who can be designated as an approver for a workflow step. When a workflow is sent to a group

any member of that group can approve it." (Document available on help.sap.com

section on "Creating a Workflow Group").

2. SAP Help Portal

Implementing and Managing Workflows in SAP SuccessFactors Employee Central: "Dynamic Role is a type of approver that is determined based on the relationship to the employee. For example

you can define the approver as the employee's manager." (Document available on help.sap.com

section on "Approver Types").

3. SAP Help Portal

Implementing Role-Based Permissions in SAP SuccessFactors: "Permission groups are used to define a target population of employees to whom you grant permissions." (Document available on help.sap.com

section on "Permission Groups").