The Customer 360 is a pre-defined, context-sensitive dashboard in SAP Business One, version for SAP HANA. It is officially classified as an "Advanced Dashboard." This type of dashboard provides a comprehensive, multi-faceted view of a single business object—in this case, a specific customer. It consolidates key information such as sales history, open documents, and fulfillment rates into one interactive screen, which is typically launched directly from the Business Partner Master Data window.

A. Pervasive Dashboard: Pervasive dashboards are general, system-wide dashboards displayed on the user's cockpit for a high-level business overview, not a detailed, specific view of a single customer.

B. SAP HANA app: This is a generic term. While Customer 360 leverages SAP HANA technology, "SAP HANA app" is not its specific classification within the SAP Business One analytical framework.

D. KPI: A Key Performance Indicator (KPI) is a widget that displays a single, specific metric (e.g., 'Total Sales Revenue'). Customer 360 is a collection of multiple charts and KPIs, not a single KPI itself.

1. SAP Business One 10.0 Administrator's Guide

version for SAP HANA

Document Version: 1.2 – 2020-06-15. In Chapter 4

"Analytics Powered by SAP HANA"

section 4.3.2 Advanced Dashboards

it explicitly states: "SAP Business One

version for SAP HANA provides two advanced dashboards: Customer 360° and Item 360°." (Page 51)

2. How to Work with Pervasive Analytics for SAP Business One 9.1

version for SAP HANA

Document Version: 1.1 – 2014-07-28. Section 3.3 Advanced Dashboards

describes the Customer 360 dashboard as an example of an advanced dashboard that provides a holistic view of a business object. (Page 15)