The Remote Support Platform (RSP) for SAP Business One is the designated tool for support consultants to manage system health and facilitate support processes. It includes a specific function to automate the transfer of a customer database to SAP support. This process involves creating a backup, compressing and encrypting the file, and securely uploading it to SAP's servers, automatically linking it to an existing support incident. This ensures a secure, efficient, and standardized method for providing necessary data for analysis by SAP's support team.

A. Support Launchpad: This is the central web portal for creating and managing support incidents, but it is not the tool that performs the actual database file transfer.

B. System Landscape Directory: The SLD is a central repository for system landscape information and is used for managing system connections, not for transferring databases for support cases.

C. System Data Maintenance: This is a generic term for managing system-level data and not a specific, named tool used for transferring databases to SAP support.

1. SAP Help Portal

Administrator's Guide for Remote Support Platform 3.2 for SAP Business One

Section 5.3 "Sending a Database to SAP Support": "You can send a customer database to SAP support for analysis. The remote support platform for SAP Business One automates the process of backing up the database

compressing the backup file

and uploading it to a secure SAP server."

2. SAP Business One 10.0

TB1200 Training Manual

Unit 8: Support Processes

Lesson: Remote Support Platform: This course material details the functions of the RSP

explicitly mentioning its capability to "Send database to SAP Support" as a key feature for partners to resolve customer issues with SAP's assistance. The tool is presented as the primary mechanism for this task.