1. Official Vendor Documentation: The SAP Help Portal for SAP Signavio Process Intelligence describes the "Investigations" feature
which embodies guided analysis. It states
"Investigations guide you through a root cause analysis... You start with a business question... and break it down into smaller pieces to find an answer." This supports the structured drill-down to root causes (B) and leads to faster resolution (E).
Source: SAP Help Portal
"Investigations in SAP Signavio Process Intelligence
" Section: Introduction.
2. Official Vendor Documentation: SAP's product strategy for Signavio emphasizes the empowerment of business users. Whitepapers and solution briefs frequently highlight that the tools are designed for "citizen analysts" to conduct their own analyses without deep statistical knowledge
which directly supports the idea that extensive expertise is not required (D).
Source: SAP Signavio Solution Brief
"Democratize Process Mining for Fact-Based Process Improvement
" Page 2
Paragraph 3.
3. University Courseware: Course materials on Business Process Intelligence often discuss the evolution of process mining tools toward user-friendly
interactive
and guided approaches. The goal is to lower the barrier to entry for process analysis
enabling faster cycles of discovery and improvement.
Source: Eindhoven University of Technology (TU/e)
Course 2IOI0 - Business Process Intelligence
Lecture Notes on "Interactive and Guided Process Mining
" Section: Motivation for User-Centric Process Mining.