Here are the three correct descriptions of the SAP Organizational Change Management framework

dimensions, based only on information from learning.sap.com:

Correct answe rs



Change communication encompasses activities to provide relevant project information to

the different stakeholder groups at the right time.

The "Change Communication" dimension involves planning, executing, and monitoring

communication activities

— with the goal of providing the right messages to the right people at the right time.SAP

Learning+4SAP Learning+4SAP Learning+4



D. Change realization includes activities to realize the business benefits associated with the

cloud implementation.

The "Change Realization" dimension focuses on identifying how stakeholder groups will be impacted

by the implementation and prioritizing action areas to foster a smooth transition from the current

state to the future status-quo, helping to bring the business benefits into reality.SAP Learning+2SAP

Learning+2



E. Change effectiveness contains activities that can be applied to evaluate the impact of

change management interventions.

The "Change Effectiveness" dimension is devoted to collecting data to measure the effectiveness of

organizational change management, detect risks, and evaluate user behavior and adoption.SAP

Learning+3SAP Learning+3SAP Learning+3

Why the Other Options Are Not Correct

•

B. Change leadership involves activities to enable all management levels to handle the cloud

implementation and deal with resistance.

The actual guidance for "Change Leadership" is more targeted: it focuses on identifying and

managing individuals and groups, fostering a positive attitude, and driving user adoption—not

specifically enabling all management levels to handle implementation or resistance.SAP Learning+1

•

C. Change strategy covers activities to set up change management properly.

While "Change Strategy" does help define how change management will address people-related

challenges and plan interventions, describing it simply as "setting up change management properly"

is overly broad and not fully aligned with the learning.sap.com framing.SAP Learning+4SAP

Learning+4SAP Learning+4

Summary Table

Option Description

Correct?

A

Change communication – deliver relevant messages at the right time to the right

stakeholders

Yes

B

Change leadership – empower all management levels to manage implementation and

resistance

No

C

Change strategy – set up change management properly No

Option Description

Correct?

D

Change realization – make business benefits tangible through stakeholder impacts and

smooth transition

Yes

E

Change effectiveness – evaluate the impact of change management interventions

Yes

So, the three statements that accurately describe the dimensions of SAP’s OCM framework are A, D,

and E.

The SAP Activate methodology's Explore phase is centered around Fit-to-Standard workshops. The fundamental principle guiding these workshops is Fit-to-Standard (D), where the project team demonstrates standard SAP Best Practices processes to the business. The goal is to adopt these standards and identify any critical gaps.

A crucial guideline for the success of these workshops is ensuring Active participation (B) from business process owners and end-users. This collaborative, interactive approach is essential for validating the standard processes against business requirements, gathering delta requirements (gaps), and fostering early user buy-in and adoption.

A. Expert configuration definitions: This is a detailed output or a task performed during the Realize phase, not a guiding principle for designing the Explore phase workshops.

C. Validation by end users: While a primary activity and goal within the workshop, "Active participation" is the broader, more foundational design principle that enables this validation to occur effectively.

1. SAP Activate Roadmap Viewer: In the "SAP Activate Methodology for RISE with SAP S/4HANA Cloud, private edition," the description for the task "Conduct Fit-to-Standard Workshops" in the Explore phase states: "The purpose of the workshops is to validate the predefined scenarios and identify delta requirements... This requires active involvement of the business users from the customer team." This directly supports both Fit-to-Standard as the context and Active participation as the method.

2. SAP Learning Hub: In the course S4CP01 ("SAP S/4HANA Cloud Implementation with SAP Activate"), Unit 3, Lesson 2: "Fit-to-Standard Analysis," the workshops are characterized as interactive, business-driven, and following a show-and-tell approach. These characteristics are all facets of the Active participation guideline, conducted under the umbrella of the Fit-to-Standard principle.

3. Book: "SAP Activate: Project Management for SAP S/4HANA" (SAP Press, 2020), Chapter 5, "Explore Phase": This chapter explains that Fit-to-Standard analysis is conducted through a series of workshops with business users. It emphasizes that "the project team shows the SAP S/4HANA system to the business and walks them through the process," which inherently requires the Active participation of those business users to be successful within the Fit-to-Standard framework.

SAP S/4HANA Cloud, private edition, offers the full functional scope and extensibility of the on-premise version. Consequently, system configuration is performed using the traditional SAP Implementation Guide (IMG), which is accessed via transaction SPRO. This provides customers with complete control over detailed configuration settings, similar to an on-premise deployment. The private edition does not use the guided configuration tools designed for the public cloud edition.

A. SAP Solution Manager: This is a lifecycle management tool used for system monitoring, change management (ChaRM), and solution documentation, not the primary tool for performing the actual configuration settings.

C. Self Service Configuration UIs (SSCUIs): These Fiori-based apps are the standard method for configuration in SAP S/4HANA Cloud, public edition, offering a simplified, guided experience for a predefined scope.

D. SAP Central Business Configuration: This is the central tool for scoping and configuring business processes primarily for SAP S/4HANA Cloud, public edition, and other SAP cloud solutions.

1. SAP Activate Roadmap Viewer: In the "SAP Activate Methodology for SAP S/4HANA Cloud, private edition" roadmap, the task "Configuration Definition" within the "Explore" phase states: "The configuration is done in the IMG (Implementation Guide) in the development system." This directly confirms the use of the IMG.

Source: SAP Activate Roadmap Viewer, SAP S/4HANA Cloud, private edition roadmap.

2. Official Vendor Documentation (SAP Help Portal): The documentation for SAP S/4HANA Cloud, private edition, consistently describes a system landscape and implementation process that mirrors the on-premise approach, which fundamentally relies on the IMG for configuration. The distinction is made clear in comparisons with the public edition.

Source: SAP Help Portal, "SAP S/4HANA Cloud, Private Edition, Onboarding Guide," Section: System Landscapes and Transport Management.

3. Official Vendor Documentation (SAP Blog): An official SAP blog post titled "SAP S/4HANA Cloud, private edition vs. public edition – The high-level differences" clarifies: "In the private edition, you have full access to the backend (SAP GUI) and the complete IMG (Implementation Guide) for configuration."

Source: SAP Community Blog, "SAP S/4HANA Cloud, private edition vs. public edition – The high-level differences," published by SAP experts.

SAP Cloud ALM for Implementation provides a streamlined test management framework. A core capability is the use of Test Plans to organize and scope testing activities for a specific solution process or release. Within these plans, it supports both Manual Testing, where testers follow step-by-step instructions and record results, and Automated Testing through integration with external tools like the SAP S/4HANA Cloud Test Automation Tool. This allows for comprehensive management of functional testing throughout the implementation project.

A. Test Data Container: This is a feature for managing test data variants, primarily associated with the more extensive Test Suite in SAP Solution Manager, not SAP Cloud ALM.

C. Load and Volume Testing: SAP Cloud ALM's test management is focused on functional testing. It does not provide native capabilities or tooling for non-functional tests like load and volume testing.

1. SAP Help Portal, SAP Cloud ALM, Test Management: "Test Management in SAP Cloud ALM allows you to ensure the quality of business processes. It supports manual and automated testing." This document further details the process under the "Test Execution" section.

2. SAP Help Portal, SAP Cloud ALM, Test Management, Test Preparation: "You create test plans to define the scope of your testing. A test plan is a collection of test cases that you want to execute for a specific purpose, for example, for a release." This confirms the use of Test Plans as a central organizing element.

3. SAP Help Portal, SAP Cloud ALM, Test Management, Automated Testing: "You can integrate external test automation tools with test management in SAP Cloud ALM... For example, you can integrate the SAP S/4HANA Cloud test automation tool." This explicitly confirms the automated testing capability.

The Transformation Preparation Service (TPS) is a strategic offering from SAP designed to help customers at the beginning of their transformation journey. Its primary purpose is to bridge the gap between the customer's business objectives and the technical execution of the project. The service focuses on creating a clear transformation roadmap, defining the scope, and building a solid business case. This alignment ensures that the implementation strategy directly supports the desired business outcomes and accelerates the adoption and value realization of the acquired SAP software entitlements.

A. To train end-users on the new SAP system functionalities: This is incorrect. End-user training is a distinct activity that occurs later in the project lifecycle, typically within the Realize or Deploy phases of the SAP Activate methodology.

B. To develop custom extensions for the SAP Cloud ERP private edition: This is incorrect. The TPS is a strategic planning service, not a development or technical implementation service. Custom development is part of the execution phase.

D. To provide post-implementation support and maintenance: This is incorrect. Post-implementation support (e.g., SAP Enterprise Support) is an operational service that begins after the system goes live, not a preparatory service.

1. SAP Activate Methodology for SAP S/4HANA Cloud, private edition: The Transformation Preparation Service is a key component of the Discover and Prepare phases. Its goal is to "establish a solid foundation for a successful transformation program by defining the program vision, strategy, and objectives." This aligns directly with aligning business objectives and execution strategies. (Source: SAP Activate Roadmap Viewer, SAP S/4HANA Cloud, private edition Implementation roadmap, Prepare Phase deliverables).

2. Official SAP Service Description: The service description for the "SAP Transformation Preparation Service" explicitly states its objective is to help customers "align business objectives with execution strategies" and "accelerate the adoption of software entitlements." It focuses on creating a transformation roadmap and a value-based business case. (Source: SAP Services and Support Portfolio documentation).

Regression testing is the process of re-running functional and non-functional tests to ensure that previously developed and tested software still performs correctly after a change. A release upgrade is a significant change that can inadvertently introduce defects ("regressions") into existing, stable functionality. Therefore, the primary testing activity after an upgrade is to execute a regression test suite to verify that core business processes are unaffected and continue to operate as expected, ensuring business continuity.

A. Integration tests: This type of testing focuses on verifying the interfaces and data flow between different system components, which is not the primary goal after an upgrade.

B. String tests: This is a specific type of end-to-end test for a business process. While parts of it may be in a regression suite, it's not the correct overarching term.

C. User acceptance tests: UAT is typically performed to validate that new functionality meets user requirements before a go-live, not specifically to check for regressions in existing functions post-upgrade.

1. SAP Activate Roadmap Viewer for SAP S/4HANA Cloud, public edition: In the "Run" phase, the task "Perform Upgrade and Regression Testing" explicitly details this activity. The description states, "The purpose of this task is to perform the regression testing for the customer's existing business processes after the release upgrade in the quality system." (Access via SAP Activate Roadmap Viewer, specific task ID may vary with roadmap updates).

2. SAP Help Portal - SAP S/4HANA Cloud: The documentation on testing strategy, specifically "Test Your Processes in SAP S/4HANA Cloud," states: "After an upgrade, you need to perform regression tests to ensure that your business processes still run as expected. The SAP S/4HANA Cloud Test Automation Tool is the recommended tool for this purpose." (See SAP Help Portal, SAP S/4HANA Cloud, section on Implementation -> Test Your Solution).

3. Official SAP S/4HANA Cloud Documentation: The document "Testing in SAP S/4HANA Cloud" outlines the testing phases. It clearly positions Regression Testing as the key activity during the quarterly release upgrade cycle to ensure the stability of productive business processes. (Document available on the SAP Learning Hub for course S4C01e).

For a new implementation of SAP S/4HANA Cloud Private Edition, following the SAP Activate methodology is standard. The process begins with the Discover phase, where a Detailed Digital Discovery Assessment (C) is required. This tool is crucial for evaluating business requirements and scoping the solution against SAP Best Practices.

Following this, in the Prepare phase, the project team is established. A lead configuration expert (A) is a critical role. This individual is responsible for overseeing the activation of the selected SAP Best Practices content and guiding the fit-to-standard workshops, which form the foundation of a new implementation (greenfield) project.

B. A lead conversion expert is a role specific to system conversion (brownfield) projects, not new (greenfield) implementations.

D. The Software Update Manager (SUM) tool is used for system conversions and upgrades, not for the initial installation of a new system.

1. SAP Activate Roadmap Viewer: SAP Activate Methodology for SAP S/4HANA Cloud, private edition.

For option C: In the Discover Phase, the key deliverable is the "Digital Discovery Assessment". The description states, "The Digital Discovery Assessment is a self-service tool to help you assess your requirements, scope the solution, and estimate the effort for your SAP S/4HANA Cloud, private edition project."

For option A: In the Prepare Phase, the task "Self-Enablement of Project Team" and subsequent phases (Explore, Realize) necessitate the role of a configuration expert to manage the solution build, starting with Best Practices activation. This role is fundamental to the fit-to-standard approach.

2. SAP Help Portal: Conversion of SAP Systems to SAP S/4HANA Using Software Update Manager 2.0.

For options B and D: This official guide details the process for system conversions (brownfield), explicitly naming the Software Update Manager (SUM) as the required tool and outlining tasks that would be performed by a conversion expert. This confirms these elements are specific to conversions, not new implementations.

The RISE with SAP system transition workbench is a self-service tool that serves as the central entry point for customers transitioning to SAP S/4HANA Cloud, private edition. It is designed to guide customers through the entire migration project, from the initial discovery and preparation phases to deployment and run. The workbench provides a structured project plan, integrates various required tools, facilitates communication with SAP experts, and allows customers to monitor the progress of their transition, consolidating all migration-related activities into a single, unified platform.

A. Access to support resources and documentation is primarily handled by the SAP for Me portal and the SAP Help Portal, not the transition workbench.

B. The SAP Store is the designated marketplace for purchasing SAP software and partner applications, a function separate from technical system migration.

C. Managing and monitoring on-premises systems is the function of tools like SAP Solution Manager or SAP Focused Run, not the transition workbench which facilitates moving to the cloud.

1. SAP Help Portal: RISE with SAP S/4HANA Cloud, Private Edition, System Transition Workbench. The official documentation states, "The RISE with SAP S/4HANA Cloud, private edition, system transition workbench is your central entry point to start, plan, and execute your transition project to the private cloud." This directly validates that it is a single point of entry for migration. (See the "Overview" section).

2. SAP Community Blog: Introducing the new RISE with SAP S/4HANA Cloud, private edition, system transition workbench. This official blog post describes the tool as a "single, central place for you to manage your transition project" and highlights its role in providing a "guided journey" for the migration process. (Published by SAP employees, e.g., Product Management).

The question asks to identify correct success factors for specific dimensions of a change management framework, which in the context of SAP S/4HANA, aligns with the SAP Activate methodology's Organizational Change Management (OCM) workstream.

A. A compelling change story is a cornerstone of the Change Communication dimension. It articulates the "why" behind the transformation, creating a shared understanding and vision, which is critical for gaining buy-in from stakeholders.

B. Measuring Change Effectiveness is crucial for understanding adoption and realizing benefits. A balanced set of measures (e.g., system usage statistics, user proficiency assessments, business KPI improvements) provides a holistic view of the change's success.

C. Change Realization is about achieving the intended business value. A new operating model (including processes, roles, and structures) is often the vehicle for this value. Therefore, actively supporting its development and adoption is a direct and critical success factor for realizing the project's benefits.

D. This option incorrectly conflates two distinct OCM dimensions. Change Leadership focuses on securing active sponsorship, while Stakeholder Management is a broader activity of engaging all affected groups.

E. This statement is a general goal for the entire OCM effort, not a specific success factor for the Change Strategy dimension. A success factor for the strategy itself is its alignment with business objectives.

1. SAP Activate Roadmap Viewer: The OCM workstream for SAP S/4HANA projects details key deliverables that support the correct answers.

The "Communication Plan" deliverable emphasizes developing key messages and a change story to drive engagement (supports A).

The "Business Adoption Measurement" deliverable outlines the need to define metrics to measure the success of the change (supports B).

The "Change Impact Analysis" deliverable focuses on identifying changes to business processes and roles, which are foundational to a new operating model and essential for benefit realization (supports C).

2. SAP Press Publication: In "Implementing SAP S/4HANA: A Framework for Planning and Execution" (ISBN: 978-1-4932-1483-9), the chapter on Organizational Change Management outlines key success factors.

Section 10.3.3, "Communication," discusses the necessity of creating a vision and a compelling change story.

Section 10.3.6, "Measuring Success," highlights the importance of defining and tracking KPIs to measure adoption and business value.

Section 10.3.2, "Change Impacts," describes analyzing process and organizational changes as a prerequisite for preparing the business and realizing the change.

The SAP Clean Core strategy is a systematic approach to building, maintaining, and running SAP S/4HANA systems to ensure they remain as close to the standard as possible, facilitating easier upgrades and innovation. This approach is structured around several key dimensions. The most critical technical dimensions are Data, ensuring data quality and consistent governance; Integrations, using standard, decoupled APIs for communication with other systems; and Extensions, utilizing modern, cloud-ready methods for customizations instead of modifying the core application code. These pillars ensure the system remains agile, stable, and cost-effective to maintain.

B. Procedures: While adopting standard business processes (Procedures) is a key goal and a recognized dimension of clean core, the technical implementation of any required process deviations is managed under the "Extensions" dimension.

C. Technologies: Technologies, such as the SAP Business Technology Platform (BTP), are the enablers or tools used to implement the clean core strategy, not a dimension of the strategy itself.

1. SAP Whitepaper: "Clean Core for SAP S/4HANA Cloud, private edition, and SAP S/4HANA," Version 2.0, October 2023.

Page 6, Figure 2: This document explicitly outlines the "five dimensions of a clean core," which include Processes, Data, Extensions, Integrations, and Operations. The options A, D, and E are directly listed as three of these core dimensions.

2. SAP Help Portal: SAP S/4HANA Cloud, Extensibility Guide.

Section: "Extensibility Concept": This guide details the approved methods for extending the system (in-app and side-by-side), which is the practical application of the "Extensions" dimension, a cornerstone of the clean core principle.

3. SAP Activate Roadmap Viewer: SAP Activate Methodology for SAP S/4HANA Cloud.

Content Area: "Design and Configuration": Deliverables within this phase, such as "Fit-to-Standard Analysis" and "Integration Design and Configuration," directly address the dimensions of Procedures, Integrations, and Extensions, confirming their central role in a standard, clean-core-compliant implementation. The management of data is also a critical workstream throughout the methodology.