1. SAP Activate Roadmap Viewer: The OCM workstream for SAP S/4HANA projects details key deliverables that support the correct answers.
The "Communication Plan" deliverable emphasizes developing key messages and a change story to drive engagement (supports A).
The "Business Adoption Measurement" deliverable outlines the need to define metrics to measure the success of the change (supports B).
The "Change Impact Analysis" deliverable focuses on identifying changes to business processes and roles, which are foundational to a new operating model and essential for benefit realization (supports C).
2. SAP Press Publication: In "Implementing SAP S/4HANA: A Framework for Planning and Execution" (ISBN: 978-1-4932-1483-9), the chapter on Organizational Change Management outlines key success factors.
Section 10.3.3, "Communication," discusses the necessity of creating a vision and a compelling change story.
Section 10.3.6, "Measuring Success," highlights the importance of defining and tracking KPIs to measure adoption and business value.
Section 10.3.2, "Change Impacts," describes analyzing process and organizational changes as a prerequisite for preparing the business and realizing the change.