The free of charge delivery process in SAP S/4HANA Cloud is initiated by creating a sales order with a specific order type that ensures no billing document is generated for the customer. This sales order is the foundational document that captures the transaction details. Following the sales order creation, an outbound delivery must be created. The outbound delivery is the core document used to manage the subsequent logistics steps, including picking, packing, and posting the goods issue, which formally records the movement of goods from the company's inventory to the customer without a charge.

C. Perform delivery split: This is a conditional step that only occurs under specific circumstances (e.g., different material availability dates) and is not a main step in every process.

D. Confirm proof of delivery: This is an optional, subsequent step to confirm customer receipt and is not a mandatory part of the core free of charge delivery process.

1. SAP Best Practices Explorer for SAP S/4HANA Cloud

Public Edition:

Scope Item: Free of Charge Delivery (1FN)

Section: Process Flow

Content: The official process flow diagram for this scope item clearly depicts the process starting with "Create Sales Order". The next major step shown is "Create Delivery" which leads to picking and goods issue. This establishes these two as the primary steps.

2. SAP Help Portal for SAP S/4HANA Cloud:

Document: Free of Charge Delivery (1FN)

Content: The process overview states

"This process starts when you create a free of charge sales order... After the free of charge sales order is created

the outbound delivery is created." This documentation explicitly confirms that creating the sales order and then the outbound delivery are the fundamental steps.