When an SAP Fiori app tile is missing from the Fiori Launchpad for a user, despite the correct business role assignment, the issue typically lies within the configuration of the business role itself. The troubleshooting process involves three key checks:

1. Business Catalogs: A business role must contain the specific business catalog that grants authorization for the app (the tile and its target mapping). If the catalog is missing, the user lacks the permission to see or use the app.

2. Spaces and Pages: In the current Fiori Launchpad design, visibility is controlled by spaces and pages. The app's tile must be on a page, which is part of a space, and that space must be assigned to the business role.

3. Role Maintenance App: These checks are performed using the dedicated Fiori app, such as Maintain Business Roles, which is the central tool for analyzing and correcting the role's content.

A. Check the business role template.

A template is only used to create a business role. The active, assigned role is a separate object, and subsequent changes to the template do not affect it.

B. Check the restrictions for the role.

Restrictions control data-level access within an app (e.g., which company codes are visible), not the visibility of the app tile on the launchpad.

1. SAP S/4HANA Cloud

Public Edition 2402 Documentation

SAP Help Portal: How to Maintain a Business Role. This guide details the structure of a business role within the Maintain Business Roles app. It explicitly shows the tabs for "Assigned Business Catalogs" and "Assigned Launchpad Spaces

" confirming that these are the primary components to check for app access and visibility. (Supports C

D

E).

2. SAP S/4HANA Cloud

Public Edition 2402 Documentation

SAP Help Portal: Troubleshooting for Administrators. In the section on "Tiles

Target Mappings

and Catalogs

" the guide states: "If a user complains about a missing tile on the launchpad

you first need to check if the user has a role that contains the catalog with the tile." It further explains the need to check space and page assignments. (Supports D

E).

3. SAP Learning Hub Course S4C01 - SAP S/4HANA Cloud Onboarding Fundamentals: Unit 4: Identity and Access Management. This course explains that a business role is composed of business catalogs (granting authorizations) and that spaces are assigned to the role to define the launchpad layout. This confirms the direct link between catalogs

spaces

and the role for app visibility. (Supports D

E).