The SAP Fiori Launchpad for SAP S/4HANA Cloud integrates several embedded support offerings to assist users directly within their workflow. The Learning Center provides in-app content such as video tutorials and recorded system simulations to guide users through processes. Additionally, SAP Joule, the generative AI copilot, is embedded to offer digital assistance and answer questions contextually. These tools are designed to improve user adoption and proficiency by providing immediate, on-demand help without requiring users to leave the application.

B. Recorded webinars from the SAP Learning Website: Webinars are external training resources and are not embedded as a standard, in-context support feature directly within the Fiori Launchpad user interface.

D. Assessment questions from the SAP Learning Hub: Assessment questions are part of formal certification and training curricula on the separate SAP Learning Hub platform, not an embedded support tool for end-users in a live system.

1. SAP Help Portal

SAP S/4HANA Cloud

In-App Help: "The in-app help in SAP S/4HANA Cloud provides you with information directly in the application... The Learning Center offers learning content for the application you're currently using... The content can be in the form of interactive tutorials

videos

or guided tours." This supports options C and E.

2. SAP News Center

"SAP Delivers Generative AI Copilot Joule" (September 26

2023): "Joule will be embedded into SAP’s cloud enterprise portfolio... Joule revolutionizes the SAP user experience... It's like tapping the shoulder of your smartest colleague for help." This supports option A

confirming Joule's role as an embedded digital assistant.

3. SAP Help Portal

SAP S/4HANA Cloud

Learning Center: "The Learning Center panel opens and displays all available learning content for the current screen... Learning content can be provided by SAP

by partners

or created by customers. The following formats are supported: Guided tours

Tutorials

Videos." This provides further evidence for options C and E.