Low readiness in a business unit (assessed pre-go-live, likely in Deploy) requires targeted

intervention. Option B is correct because a workshop with project management (for alignment), local

management (for context), and change agents (for execution) enables a deep dive into root causes

and collaborative mitigation planning (e.g., extra training). This multi-stakeholder approach ensures

comprehensive understanding and action. Option A is too narrow—change agents alone lack the

authority or full perspective. Option C excludes local input, limiting effectiveness. Option D involves

the sponsor, which is overkill for an operational issue, and users may not strategize solutions. SAP

OCM favors inclusive, practical responses.

“Address low readiness through workshops with project management, local leaders, and change

agents to analyze results and plan targeted mitigation” (SAP Activate, Business Readiness

Assessment Follow-Up).