A change manager in SAP cloud projects needs people and process expertise. Option A is correct

because soft skills (communication, teamwork, networking) are essential for engaging stakeholders

and building trust. Option D is correct as comprehensive knowledge of OCM concepts (e.g., SAP

Activate tools) ensures professional execution. Option E is correct because methodological skills

(facilitation, mediation, problem-solving) enable effective workshops, conflict resolution, and

planning.

Option B is incorrect—technical expertise is for IT roles; change managers focus on people, not

system details. Option C is incorrect; process know-how is valuable but belongs to process owners or

consultants, not the change manager’s core skill set. SAP OCM prioritizes interpersonal and

methodological competencies.

“Change managers require soft skills (communication, networking), OCM knowledge, and

methodological skills (facilitation, problem-solving) to lead cloud projects effectively” (SAP Activate,

Change Manager Competencies).