In the SAP Activate Run phase, change management sustains adoption as cloud solutions (e.g.,

S/4HANA Cloud) evolve with regular releases. Option A is correct because assessing change impacts

of new releases (e.g., new features’ effects on processes) ensures proactive planning for user

adaptation, a continuous task in cloud environments. Option D is correct as providing learning and

enablement offerings (e.g., webinars, tutorials) equips users to adopt innovations, addressing skill

gaps post-go-live. Option E is correct because communicating release changes (e.g., via newsletters)

keeps users informed, reducing resistance and encouraging uptake.

Option B is incorrect—motivating change agents is ongoing but not specific to innovation adoption;

their role is broader. Option C is incorrect; adapting the workplace environment (e.g., physical

setups) is rare in cloud contexts, which focus on system/process changes. SAP OCM emphasizes

impact assessment, enablement, and communication for ongoing adoption.

“In the Run phase, foster innovation adoption by assessing release impacts, providing enablement

offerings, and communicating changes to impacted users” (SAP Activate, Run Phase OCM Practices).