Crowd Service extends SAP Field Service Management with a gig-economy marketplace. Qualified freelancers or partner technicians can see open work orders on a mobile app and claim the ones that fit their skills and schedule. This self-assignment, flexible, app-based model mirrors the expectations of next-generation workers for autonomy and gig-style employment, helping companies attract and retain that workforce.

1. SAP Help Portal – SAP Field Service Management 2211

“Crowd Service Overview”

section “Using the Crowd Service Marketplace” (help.sap.com/fsm2211)

2. SAP White Paper

“SAP Field Service Management: Delivering Next-Generation Field Service” (SAP SE

2021)

p. 6–7

paragraph “Tap into the gig economy with Crowd Service”.

3. SAP Product Documentation PDF

“SAP Field Service Management – Crowd Service Capabilities” (Version 2211

2022)

section 2.1 “Freelancer Marketplace”

pp. 4–5.