A field service technician updates the status of a service assignment by interacting with the predefined workflow steps presented in the mobile application. These steps, such as 'Start Travel', 'Check In', 'Complete', directly correspond to a change in the assignment's status. Selecting a workflow step is the designated action for a technician to report their progress, which in turn updates the status in the back-end system, ensuring real-time visibility for dispatchers and planners.

A. By adding a checklist: Adding or completing a checklist is a task performed during the service execution phase; it does not inherently change the overall status of the assignment itself.

B. By navigating to the address on the service assignments: While initiating navigation might be associated with the 'En Route' status, the status change is explicitly triggered by selecting the 'Start Travel' workflow step, not by the navigation action alone.

C. By opening the service assignments: Opening an assignment in the mobile application is a preparatory step to view details. This action is for information retrieval and does not alter the assignment's status.

1. SAP Help Portal

SAP Field Service Management Mobile for iOS and Android: In the section "Working with Activities"

the documentation states

"When you are ready to begin working on an activity

you can update its status by selecting a workflow step." This confirms that workflow steps are the primary mechanism for status updates. (SAP Help Portal

SAP Field Service Management

"Working with Activities" section).

2. SAP Learning Hub

Course FSM100 - SAP Field Service Management: Unit 5

"Mobile Application

" details the technician's user experience. It explicitly covers how technicians progress through a service call by selecting sequential workflow steps on their mobile device

which updates the activity status accordingly. (SAP Learning Hub

FSM100

Unit 5

Lesson: Mobile Application Workflow).