The Data Loader in the SAP Field Service Management Master Data module is a tool for bulk data import and manipulation. Its primary, distinct operations are creating new records and updating existing ones. The update function offers two specific modes: 'merge', which modifies only the fields provided in the import file while leaving others unchanged, and 'overwrite', which replaces all of an existing record's values with those from the file. While deletion is possible, it is not a separate operation mode but is achieved by performing an update that sets the isDeleted flag to 'true' for the specified records.

C. Delete data records.

Deletion is not a distinct, top-level operation mode. It is accomplished by performing an update operation that sets a deletion flag on the records.

E. Read data records.

The Data Loader is an import tool for writing data (creating/updating). It is not designed for reading or exporting data from the system.

1. SAP Help Portal: SAP Field Service Management - Data Loader.

Reference: In the Administrator Guide for SAP Field Service Management

the "Data Loader" section details the available operations. It explicitly mentions the ability to "create" new objects. It also describes the two methods for updating: "overwrite all of its fields or merge the changes

" which correspond directly to options D and B. The guide further explains that to delete an object

one must "set the isDeleted field to true

" confirming that deletion is a function of an update

not a standalone operation. This supports the selection of A

B

and D as the primary

distinct modes.