SAP Sales Cloud and SAP Service Cloud (built on the SAP Cloud for Customer platform) include a powerful native, embedded analytics framework. This framework provides users with the ability to create, adapt, and consume analytical content directly within the application. The two primary capabilities offered are Reports, which provide detailed, list-based views of data, and Dashboards, which offer a visual, at-a-glance summary of key performance indicators and reports. These tools are accessible through the "Analysis" or "Reports" work centers.

B. Stories: "Stories" are the central feature of SAP Analytics Cloud (SAC). While SAC can be embedded, it is a separate product and not a native analytics capability of SAP Sales/Service Cloud.

D. Datasets: In SAP Sales/Service Cloud analytics, the underlying data structures are called "Data Sources," not "Datasets." Furthermore, a data source is a technical object used to build reports, not a user-facing analytics capability itself.

1. SAP Help Portal

SAP Cloud for Customer Administrator Guide

"Analytics" Section: This guide details the native business analytics functionalities. It explicitly describes the creation and management of Reports and Dashboards as core components. The "Analytics Quick Guide" chapter outlines tasks such as "Design Reports" and "Design Dashboards".

Reference: SAP Help Portal

SAP Cloud for Customer Administrator Guide

section on "Business Analytics".

2. SAP Help Portal

SAP Cloud for Customer User Guide

"Dashboards" and "Reports" Chapters: The user guide provides detailed instructions on how end-users can interact with

personalize

and create both reports and dashboards

confirming them as the primary native analytical tools.

Reference: SAP Help Portal

SAP Cloud for Customer User Guide

chapters "Dashboards" and "Reports".