The requirement is to create a rule for cases that are both "escalated" and have an "urgent" priority. This necessitates that two distinct conditions are met simultaneously. Option B correctly configures this logic by using the AND operator to link the conditions Escalated = true and Priority = Urgent. This ensures that the rule's action—assigning the case to a team—is only triggered when a case satisfies both criteria, fulfilling the specified requirement precisely.

A: This option uses the OR operator, which would incorrectly trigger the rule if a case is either escalated or urgent, not necessarily both.

C: This option is incomplete. It only checks if the case is escalated and fails to include the required condition for an urgent priority.

D: This option is also incomplete. It only checks for an urgent priority and completely omits the required condition for the case being escalated.

1. SAP Help Portal, Administrator Guide for SAP Service Cloud, "Workflow Rules" section, subsection "Define Conditions". This guide details the configuration of workflow rules. It specifies that when defining conditions, the AND operator must be used to ensure that all listed conditions are met for the rule to be triggered. The OR operator is used when any one of the conditions is sufficient. This directly supports the use of AND for the scenario in the question.

2. SAP Learning Hub, Course C4C10 - SAP Cloud for Customer Administration, Unit 6: Workflow. This official SAP training material explains the creation and maintenance of workflow rules. It provides examples of setting up conditions, demonstrating that for a rule to apply to tickets with multiple specific attributes (like status and priority), those conditions must be joined by the AND logical operator.