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Q: 11
Where can you keep track of new and modified knowledge base articles?
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Q: 12
Which of the following objects can you assign to an installed base at item level? Note: There are 3 correct answers to this question.
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Q: 13
Which objects can be assigned in the covered objects facet of a contract? Note: There are 2 correct answers to this question.
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Q: 14
Your customer has determined that one of their products has a known fault. They would like to ensure that all tickets with that product be automatically assigned to the escalation team. Which feature of SAP Service Cloud would you use to perform this action?
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Q: 15
What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct answers to this question.
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Question 11 of 20 · Page 2 / 2

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