SAP Business AI enhances Receivables Management by automating complex, data-driven tasks. Intelligent Collections Management utilizes machine learning to predict customer payment dates, analyze payment behavior, and propose tailored collection strategies. This allows collections specialists to prioritize their worklists effectively, focusing on high-risk or high-value accounts. Similarly, AI capabilities are applied to Dispute Management by automatically processing unstructured data, such as customer emails or remittance advice, to create or update dispute cases. This reduces manual effort and accelerates the resolution of invoice discrepancies, directly improving days sales outstanding (DSO).

A. Mass update of journal entry details without impacting financial postings: This describes a standard data maintenance or correction feature available in ERP systems, not a specific application of predictive or cognitive AI in receivables management.

B. Automated release of supplier invoice upon customer payment: This links an Accounts Receivable (AR) event to an Accounts Payable (AP) process. It is a cross-functional automation rule, not a core AI-driven functionality within Receivables Management itself.

1. Official Vendor Documentation (SAP Help Portal):

For Intelligent Collections Management (D): The SAP S/4HANA Cloud documentation details the use of machine learning for payment forecasting. It states, "The system uses machine learning to calculate a predicted payment date for open invoices... The system uses this prediction to valuate and propose collection strategies."

Source: SAP Help Portal, SAP S/4HANA Cloud, Finance -> Receivables Management -> SAP Collections Management -> "Payment Prediction".

2. Official Vendor Documentation (SAP Help Portal):

For Dispute Case Information (C): Intelligent technologies are used to streamline dispute case creation. For instance, SAP Cash Application, an intelligent receivables solution, can identify deductions and automatically trigger the creation of a dispute case.

Source: SAP Help Portal, SAP S/4HANA Cloud, Finance -> Receivables Management -> SAP Cash Application -> "Automatic Creation of Dispute Cases for Residual Items".

3. Official Vendor Documentation (SAP Discovery Center):

For both C and D: The service description for "SAP Business AI - Finance" outlines several use cases, including "Intelligent Collections" and "Intelligent Dispute Resolution," which directly correspond to options D and C.

Source: SAP Discovery Center, Service Catalog -> SAP Business AI - Finance -> "Capabilities" section.