Business AI, particularly within the SAP ecosystem, is defined by three fundamental pillars. First, it is deeply rooted in Enterprise data, using an organization's specific business data from systems like SAP S/4HANA to ensure relevance and accuracy. Second, its value is realized by being embedded into core business Processes to automate, optimize, and innovate how work is done. Third, all of this is enabled by a robust Technology foundation, like the SAP Business Technology Platform (BTP), which provides the necessary AI services, tools, and infrastructure to build, manage, and scale AI solutions securely.

B. Customer centricity: This is a business strategy and a potential outcome of applying AI, not a core component of the definition of Business AI itself.

D. Agility: This is a key benefit or a desired result from implementing Business AI effectively, rather than a foundational element of what Business AI is.

1. Official Vendor Documentation: SAP's official strategy on Business AI consistently highlights these three pillars. The approach is to deliver AI that is "built into the SAP applications that power your most critical business processes" (Processes)

"harnessing the full power of your data" (Enterprise Data)

all delivered on the SAP Business Technology Platform (Technology Foundation).

Source: SAP. (2023). SAP Business AI. Retrieved from sap.com/products/artificial-intelligence.html. The strategic pillars are described throughout the "How SAP Business AI works" section.

2. Official Vendor Documentation: The curriculum for the SAP training course BC409 ("Building Business AI Applications with SAP BTP")

which prepares for the CBCBAI2509 exam

is structured around these concepts. Units cover the SAP AI Core and AI Launchpad (Technology Foundation)

leveraging data from SAP systems (Enterprise Data)

and integrating AI capabilities into business applications and workflows (Processes).

Source: SAP Training Course Catalog. (2024). BC409 - Building Business AI Applications with SAP BTP. The course outline explicitly divides content into these foundational areas.

3. Official Vendor Documentation: In the SAP white paper "A new era of business AI from SAP

" the company outlines its strategy. It states

"Business AI works out of the box because it’s pre-trained on vast amounts of industry and company data and is built on deep process knowledge." This directly supports the 'Enterprise data' and 'Processes' pillars

with the context implying the underlying 'Technology foundation' that enables this delivery.

Source: Herzig

P.

& Mueller

J. (2023). A new era of business AI from SAP. SAP SE. Page 3

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