The 'View all Work Items' functionality is a powerful administrative tool within SAP Fieldglass. It is designed to provide administrators with a comprehensive overview of all active, pending tasks across the entire organization. This visibility is crucial for monitoring workflow progress and identifying bottlenecks. Furthermore, a key capability of this feature is to allow the administrator to intervene when necessary. They can select a specific work item and perform the required action (e.g., approve, reject) on behalf of the originally assigned user, which is essential for situations where a user is unavailable.

A. Send new work items to users within the company.

This function is for managing and acting on existing work items, not for initiating or creating new ones.

D. See all notifications that have been sent to a specific user.

This tool displays actionable work items (tasks requiring a decision), not a historical log of informational notifications.

1. SAP Fieldglass Administrator Guide: In the section describing administrative functions

the guide details the 'Work Items' feature. It specifies that users with the "View All Work Items" permission can "view all active work items in the company" and "take action on behalf of the user to whom the work item is assigned." (Reference: SAP Help Portal

SAP Fieldglass Administrator Guide

Chapter on "Admin Menu"

Section on "Work Items").

2. SAP Fieldglass Configuration Guide: The guide for configuring user roles and permissions explicitly lists "View All Work Items" as a permission that grants the ability to see and act upon the work items of other users system-wide. This confirms the dual capability of viewing and acting. (Reference: SAP Help Portal

SAP Fieldglass Configuration Guide

Chapter on "User Roles and Permissions").