The team's concerns are twofold: a process/technology gap (unreadable barcodes) and a human/organisational issue (fear of redundancy). A holistic approach requires addressing the socio-technical system. The fear of redundancy is a fundamental concern rooted in the People (morale, motivation) and Organisation (job design, structure) elements. Investigating these aspects is critical for managing the change and gaining staff buy-in. Furthermore, a potential solution to the process gap (handling exceptions) could involve redesigning staff roles (Organisation), which directly addresses both concerns. Therefore, investigating the People and Organisation elements is the most crucial next step to holistically address the team's stated issues.

A. This option ignores the significant human impact and the staff's primary fear of redundancy, which is a critical change management issue.

B. This focuses too narrowly on the IT system and data, completely overlooking the business process context and the vital human and organisational concerns.

C. While this addresses the process gap the staff identified, it is less direct in tackling their core fear of redundancy, which is an organisational design issue.

1. Paul, D., Yeates, D. and Cadle, J. (2020) Business Analysis. 4th edn. Swindon: BCS, The Chartered Institute for IT.

pp. 53-54, Section 3.4.2: This section defines the four elements of the POPIT model. It specifies that People covers staff skills, fears, and motivation, while Organisation relates to job roles and management structure. The scenario's core issues of staff worry and potential redundancy directly map to these two elements, making them the priority for investigation. The text emphasizes that all four elements are interlinked, supporting the idea that investigating People/Organisation can also inform solutions for the Process.

2. The Open University (2019) TM353: IT systems: planning for success.

Block 1, Section 5, 'A socio-technical approach': This courseware explains that successful systems development requires considering the interaction between people and technology. The staff's concerns exemplify a classic socio-technical problem where organisational and human factors (job security) are as critical as the technical process (barcode scanning). This supports prioritizing the People and Organisation investigation.