The best pair of techniques for Elizabeth to use first are Interviews and Rich Pictures. Interviews will

allow her to gain an understanding of the staff's concerns and get insight into the organization's

culture. Rich pictures will allow her to visually capture and map out the relationships between the

various stakeholders in the organization. This will help her better understand the complexities of the

organization and identify any potential areas of improvement.

Since the owner of BuildCo is looking to simplify the company's paperwork, document analysis

would be the most appropriate technique to identify which items of paperwork are necessary and

which are not. By examining the current paperwork, the owner can identify redundancies,

inefficiencies, and areas where improvements can be made. This analysis can then be used to

determine which paperwork should be eliminated, streamlined, or replaced with more efficient

processes.

This scenario can be identified as having both external and internal business events. The external

business event is the announcement of the 10% bonus by senior management, which is an event

that is external to the payroll department. The internal business event is the re-printing of the

monthly payslips, which is an event that is internal to the payroll department.

According to the BCS Practitioner Certificate in Business Analysis Practice 2018 Study Guide, a

stakeholder management strategy of constant active management is recommended in this situation,

as it involves both frequent communication with the stakeholders and monitoring of their reactions

to the new finance system. The sponsor's decision should be communicated to the senior managers

and their reactions should be monitored to ensure that they are in line with the expected outcome.

This strategy could involve setting up regular meetings to discuss the project and its progress, as well

as providing support and guidance to the senior managers as they help to implement the new

system in the other business areas.

The payback calculation is a simple investment appraisal calculation that looks at the time it takes to

pay back the money invested in a project. It looks at the total cost of the project and compares it to

the expected cash flow from the project. The payback period is calculated by dividing the total cost

by the expected cash flow. This calculation allows the sponsor to determine when the project will

have saved the department as much as it has cost.

For example, if the total cost of the project is $100,000 and the expected cash flow from the project is

$20,000 per year, then the payback period is 5 years. This means that after 5 years, the project will

have saved the department as much as it has cost. Therefore, the payback calculation is the simplest

calculation possible for the sponsor to get a better idea of the financial implications of the project.

The POPIT model is focused on the integration of Process, Organisation, People, Information, and

Technology. In this case, it is important to investigate the People and Process elements in order to

address the team's concerns.

For Process, it is important to ensure that the new automated system is able to handle the 30% of

parcels that either do not have barcodes or have obscured barcodes. This will require the

development of a process to ensure that these parcels are accounted for and handled appropriately.

For People, it is important to ensure that the staff members are not made redundant and that their

roles remain necessary. This may involve ensuring that the staff are given adequate training to be

able to understand and use the new automated system, and that there are still tasks which require a

human touch that the new system cannot perform. It is also important to ensure that the team

members are given the necessary support and resources to transition to the new system and

maintain their roles.

The description of the current situation will explain the threat posed to the organization from cyber

attack and the need for the project. The impact assessment will help to quantify the benefits of the

cyber defense initiative, and the risk assessment will provide insight into the potential risks posed by

not undertaking the project. Finally, the options considered section will help to demonstrate that the

project team has thoroughly explored the solution market and has considered a range of approaches

to meeting the project objectives.

The correct partial CATWOE analysis of this situation from Imran's perspective is: Customer = Donald,

Actor = Alan, Owner = Imran. Donald is the customer because he is the owner of Rest House, the

small chain of coffee shops that FairCrops provides their products to via an exclusive contract. Alan is

the actor because he is the FairCrops local representative and support officer who provides advice

and training to Ronaldo, the supplier. Imran is the owner because he is the chief executive of

FairCrops.

The POPII Model consists of four areas: Organisation and Process, Process and People, People and

Technology, and Organisation and Information. Based on the changes identified, it appears that the

Organisation and Information area have NOT yet been addressed. This area deals with the

organisation's data assets, such as policies, procedures, and information resources, and how this

information is used and shared.

The Transformation element of CATWOE is the ‘thing’ that changes something, such as a process,

activity, or system. In this case, the Transformation element is the action of increasing the amount of

software that is produced in order to keep up with the growing demands of the market. This is the

‘thing’ that will be changed in order to achieve the Managing Director’s worldview.