Q: 1
Elizabenth is an external consultant who is helping a company streamline its process. She has not
worked for this company before.
The managing director (MD) has explained that some of the line managers feel that this work is
unnecessary, whilst others are concerned that their staff will be made redundant as a result of her
recommendations. He is keen for Elizabeth to get an understanding Elizabeth with an of organization
staff and for the involve line manager in formulating potential improvements. The MD has provided
Elizabeth with an organizational chart, detailing the business areas she needs to investigate, as well
as the names of the line managers involved.
To understand the concerns of operational staff and line managers, which pair of techniques SHOULD
she use first?
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