Q: 3
An electronics company operates its website on B2C Commerce. The company recently decided to
update its Customer Service portal from a homegrown solution to Service Cloud in order to take
advantage of Assisted Order Placement through the ‘Order on Behalf of feature in the Service Cloud
console.
The company currently has 3 million customer records in its B2C Commerce database that need to be
migrated into Service Cloud.
How should a Solution Architect manage the export from B2C Commerce-and import the initial batch
of customer records into Service
Cloud in an efficient manner?
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