A real-time inventory service is a service that allows accessing and displaying the current inventory

levels of products or SKUs across different locations or sources, such as warehouses or stores. A real-

time inventory service can help provide accurate and consistent inventory information to customers

and staff, avoid overselling or underselling products, and optimize order fulfillment and delivery

processes. To define an architectural solution that both mitigates the risk of overselling and allows

for a positive customer service experience in the event inventory falls short, a Solution Architect

should include the following ways:

Call real-time inventory services directly throughout the product grid and checkout experience to

ensure accurate inventory count for every available SKU is displayed to the shopper. By calling real-

time inventory services directly throughout the product grid and checkout experience, the Solution

Architect can provide up-to-date and reliable inventory information to shoppers on every page

where they can view or select products or SKUs. This can help prevent shoppers from adding out-of-

stock items to their cart or placing orders that cannot be fulfilled.

Use Order Management capabilities to support the redirection of orders placed to warehouses or

stores showing inventory for all, or most, of the SKU-level products in the order. By using Order

Management capabilities, such as Salesforce Order Management or B2C Commerce Order

Management, the Solution Architect can support the redirection of orders placed to different

locations or sources based on their inventory availability and other factors, such as cost, speed, or

sustainability. This can help optimize order fulfillment and delivery processes, reduce shipping costs

and delays, and increase customer satisfaction.

Call real-time inventory services on product and cart pages to confirm that inventory has not

changed. By calling real-time inventory services on product and cart pages, the Solution Architect can

confirm that inventory has not changed since the last page load or refresh. This can help detect any

discrepancies or conflicts between the displayed inventory information and the actual inventory

levels, such as when another shopper has purchased the same item in the meantime. This can help

avoid overselling products or disappointing customers with inaccurate inventory information.

Option A is incorrect because using Service Cloud to text all registered customers when any product

comes back in stock is not a way to mitigate the risk of overselling or allow for a positive customer

service experience in the event inventory falls short. Service Cloud is a product that allows managing

customer service interactions across different channels and systems. Service Cloud does not provide

any functionality or capability related to real-time inventory services or order management. Option D

is incorrect because using both B2C Commerce and Marketing Cloud to offer email notifications for

products that are back in stock is not a way to mitigate the risk of overselling