Q: 9
Universal Containers (UC) uses Sales Cloud, Service Cloud, and Experience Cloud. The
implementation was completed 5+ years ago, and Service Cloud users are now expressing
dissatisfaction with system performance. A custom Visualforce page was developed to show relevant
data to Experience Cloud users. The same page is used by the Support team but displays more
information based on their profile. UC has a small internal Support team for Salesforce that
periodically enables new features in production.
Which best practice should the Solution Architect recommend to avoid these types of issues in the
future?
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