https://trailhead.salesforce.com/content/learn/modules/innovation_solution/innovation_solution_

build_business

When setting up a program roadmap for a digital redesign program like the one Universal Containers

(UC) is initiating, it's crucial to align the program with the overall business goals, understand the

capacity of key teams, and prioritize customer-facing transformations. Therefore:

A) Identify the high-level workload capacity and planning of the IT and Legal teams. This step is

essential to ensure that the IT and Legal teams can support the program, considering their current

workload and the additional responsibilities that the Salesforce implementation will bring, especially

in terms of integrating existing systems and ensuring GDPR compliance.

D) Prioritize the transformation of activities related to customers' interactions. Given UC's objective

to improve its relationship with customers, focusing on transforming customer-facing processes first

will have the most immediate and significant impact. This approach aligns with Salesforce's emphasis

on customer relationship management.

E) Explain how the program contributes to the business's goals. Linking the digital redesign program

to the broader business objectives of UC ensures that the initiative has clear strategic value and

helps in securing buy-in from stakeholders across the organization.

Reference for these points can be found in Salesforce's own documentation on best practices for

digital transformation and program management, such as the Salesforce Implementation Guide and

resources available on the Salesforce Trailhead platform.