Q: 11
Universal Containers (UC) is currently utilizingSalesforce Revenue Cloud, Service Cloud, and Field
Service for its internal Sales teams, call center, and field service teams. The field service team has
asked for new data visibility around Sales and Service data because customers in the field will
oftenask about sales orders that typically exist within Revenue Cloud.
What is an immediate consideration a Solution Architect should provide regarding giving this kind of
data access?
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