1. Blue Prism - User Guide: Control Room (v7.0)
Section: Queue Management
Page 12. This section details the actions available from the context menu for a selected work queue item. It explicitly lists "Set Status" (which includes Complete and Exception)
"Unlock Item"
and "Set Deferral Date" as available manual actions. The main view inherently provides the ability to review the queue status.
2. Blue Prism - Work Queues Guide (v6)
Section: Working a Queue
Page 11
Paragraph 2. This guide explains the locking mechanism: "When a case is retrieved from the queue using the Get Next Item action
the case is locked by Blue Prism so that other resources which are working the queue cannot retrieve the same case." This confirms locking is a programmatic action
not a manual Control Room function.
3. Blue Prism Online Help Portal (v7.2)
Topic: Queue Management. The documentation for the Queue Management page in Control Room describes the user interface and available actions. It states
"You can perform a number of actions on queue items
such as retrying exception items
setting the status of items
and deleting items." It further details the context menu options
which include unlocking and setting deferral dates.