Comprehensive and Detailed Step-by-Step Explanation

A Change Agent plays a pivotal role in ensuring the success of a change initiative. Their

responsibilities typically include fostering collaboration, addressing resistance, and facilitating the

implementation of the change. The IT Support Manager is a suitable choice for this role because of

their network across the organization and their ability to connect different leaders and departments.

1. Why B (Bringing Leaders Together) is Correct

The IT Support Manager, through their role, is positioned to work across multiple departments.

They are likely familiar with similar challenges faced by other line leaders due to their experience in

supporting IT systems and processes organization-wide.

This ability to act as a connector between leaders makes them well-suited to facilitate collaboration

and ensure alignment across the organization during the change initiative.

2. Why C (Strong Network Organization-Wide) is Correct

By supporting staff at all levels of the organization, the IT Support Manager has built a robust

network.

This network enables them to influence and communicate effectively with individuals across various

teams, which is crucial for overcoming resistance and promoting the change program.

Their established relationships can also help them gather feedback and identify concerns early,

making them an effective change agent.

3. Analysis of Incorrect Options

Option A:

Quietly implementing directions without challenging decisions does not align with the proactive and

collaborative nature of a change agent’s role. Change agents must actively engage with stakeholders

and advocate for the change, rather than passively implementing instructions.

Eliminate.

Option D:

While direct authority can be useful, the change agent’s role is more focused on influence and

collaboration across the organization, rather than control over specific teams.

The IT Support Manager’s authority over IT staff is secondary to their ability to work across

organizational boundaries.

Eliminate.

Option E:

Wanting to gain experience in change management is not a key qualification for being a change

agent. The role requires demonstrated skills in influence, collaboration, and facilitating change rather

than a desire to learn.

Eliminate.

4. Practical Implications

A strong network and the ability to connect leaders are critical for fostering alignment during a

change program.

The IT Support Manager’s role and experience position them to address cross-departmental

challenges and encourage collaboration, making them an ideal choice for the change agent role.