Comprehensive and Detailed Step-by-Step Explanation:

When identifying a statement that fits under the Change Management Team and Relationships

heading, it is crucial to focus on relationships, interactions, and dynamics within the team and

between stakeholders.

1. Key Elements of the "Change Management Team and Relationships" Heading:

This heading relates to how the change management team interacts, communicates, and builds

relationships with other stakeholders to address concerns or resistance.

It emphasizes understanding team dynamics, addressing concerns, and fostering collaboration.

2. Option Analysis:

Option A: The training available to UniCo staff needs to be realigned to include mobile application

technology, so that the necessary skills are developed to support customers.

This is related to capability building rather than relationships or team dynamics. It focuses on skills

alignment, which falls under training and development, not the Change Management Team and

Relationships heading.

Eliminate.

Option B: The CEO seems to be a little concerned about taking the company in a different direction

and his reservations need to be addressed.

This directly relates to the dynamics between the change management team and a key stakeholder

(the CEO). Addressing the CEO’s concerns is essential for fostering trust and alignment, which is a

core aspect of managing relationships within a change initiative.

Correct Answer.

Option C: The Project Management Office has offered to provide support in planning, scheduling,

monitoring, and control.

While this statement highlights an offer of assistance, it pertains to project governance and support

functions rather than team dynamics or relationship management. It does not directly address

relationships or concerns.

Eliminate.

Option D: The Sales staff need to understand how the changes will lead to greater opportunities for

increased commissions before they are likely to participate.

This is related to motivating the sales staff and aligning them with the change initiative but does not

address team dynamics or relationships within the change management team itself.

Eliminate.

3. Relevance in UniCo’s Scenario:

The CEO’s concern about the strategic direction of the company is a potential risk to the success of

the change initiative. Addressing his reservations is crucial for securing executive sponsorship, which

is a key factor in successful change management.

Building trust and fostering alignment with the CEO ensures that the change management team has

the support and resources needed to execute the change effectively.

4. Agile Practitioner Documentation Reference:

Stakeholder Management in Agile: Managing relationships with key stakeholders, including

executives, is critical for ensuring alignment and addressing concerns.

Change Management Best Practices: Emphasizes addressing resistance and building strong

relationships with all stakeholders involved in the change.