Q: 2
Universal Containers needs a tool that can analyze voice and video call records to provide insights on
competitor mentions, coaching opportunities, and other key information. The goal is to enhance the
team's performance by identifying areas for improvement and competitive intelligence.
Which feature provides insights about competitor mentions and coaching opportunities?
Options
Discussion
C. not B. People mix these up but Call Explorer actually pulls competitor/key moment insights from call recordings. Pretty sure that's what the question wants but correct me if I'm off base.
C . Official docs and practice tests both point to Call Explorer for this kind of call insight stuff.
Option C is my pick here since Call Explorer actually lets you search and filter for competitor mentions inside recorded calls, which matches the insight requirement. Einstein Sales Insights (B) is more general for pipeline or rep performance trends, not conversation-level details. Pretty sure C fits best unless they mean live analysis, then maybe I'd rethink it. Anyone else see different behavior in practice?
C or B? I’ll stick with C since Call Explorer is all about digging into call convos for competitor stuff, but I’m not 100 percent sure. Anyone see a question where B was actually correct here?
C tbh
C vs B, but B is more about pipeline insights, not call analysis. C fits competitor and coaching detection.
C
C
I don’t think it’s C. Wouldn’t B (Einstein Sales Insights) cover competitive mentions and coaching since it gives sales teams intel from calls? C sounds specific, but the question asks about broader insights, which makes me lean B unless I’m missing a nuance.
C tbh. Call Explorer is the one for pulling out competitor mentions and coaching cues from recorded calls, not live ones. B kind of sounds right but it's broader, doesn’t hit the conversation detail level. Easy to mix those up.
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