1. Official Vendor Documentation: Salesforce Help
Prompt Engineering Best Practices for Sales Emails. In the section "Provide Context and Persona
" the documentation advises: "Instruct the model to adopt a specific persona. For example
'You are a friendly and helpful sales assistant.' This helps guide the tone and content of the generated response." This directly supports the practice of asking the LLM to role-play.
2. Official Vendor Documentation: Salesforce Help
Prompt Builder. Under the section "Tips for Writing Effective Prompts
" a key recommendation is to "Be specific about the persona
format
and tone you want the LLM to use." This reinforces that defining a character or role is a core consideration.
3. University Courseware: Stanford University
CS324 - Large Language Models
Lecture 5: Prompting
Instruction Fine-tuning. This lecture material discusses prompt engineering techniques
highlighting that providing a clear role or persona in the prompt (a form of instructional prompting) is crucial for constraining the model's output and aligning it with the user's intent. (Reference to general principles taught in advanced NLP coursework).