For Adobe Commerce on Cloud Pro plans, the standard and required procedure to prepare for a significant, planned traffic increase is to proactively engage Adobe Support. The merchant must submit a support ticket with detailed information about the event, including expected traffic levels and duration. This allows the Adobe infrastructure team to perform a temporary "upsize" of the environment's resources in advance. This managed process ensures the dedicated Pro infrastructure is adequately scaled to handle the load, preventing performance degradation and potential downtime during the critical event.

A. Enable and configure scaling in the Magento cloud control panel: The Cloud Console (formerly control panel) does not offer self-service controls for pre-emptively scaling the core infrastructure for a planned event on Pro plans. This is a managed operation.

B. Enable and configure scaling in live Cloud section of the Magento admin panel: The Magento Admin Panel is for application and store management. While it provides a link to the Cloud Console, it does not contain tools for direct infrastructure scaling.

D. The cloud environment will auto scale based on the traffic levels: The Adobe Commerce Cloud Pro architecture does not automatically scale the number of web nodes or database resources in real-time based on traffic. Scaling for planned events is a deliberate, managed process initiated via a support ticket.

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1. Adobe Commerce on Cloud Infrastructure Guide

"Prepare for a live launch or special event": "For Pro projects

you can request a temporary upsize for your Production environment to prepare for a high-traffic event. To begin the process

submit an Adobe Commerce Support ticket at least two weeks before the event." This section explicitly details that a support ticket is the required method.

(Source: Adobe Experience League

Adobe Commerce on Cloud Infrastructure Guide

Get Ready section)

2. Adobe Commerce on Cloud Infrastructure Guide

"Temporary upsize": "Adobe Commerce on cloud infrastructure provides temporary expanded capacity for your Production environment to help you prepare for an anticipated period of high traffic for your site... To request a temporary upsize for your Production environment

submit a Support ticket." This document confirms that a support ticket is the mechanism for requesting the necessary scaling.

(Source: Adobe Experience League

Adobe Commerce on Cloud Infrastructure Guide

Cloud infrastructure section)

3. Adobe Commerce on Cloud Infrastructure Guide

"Pro architecture": This document describes the Pro architecture as having dedicated staging and production environments with a minimum of three nodes for high availability. It highlights the robust

dedicated nature of the infrastructure

which

while powerful

requires planned intervention for massive scaling events rather than automatic scaling.

(Source: Adobe Experience League

Adobe Commerce on Cloud Infrastructure Guide

Cloud infrastructure section)