To send an email using an Email Program in Marketo, you need to follow these steps:

Create an Email Program by selecting the Email Program type and the Email Send channel. You can

use a Master Program Template (MPT) to save time and maintain consistency12

Create or select an email asset that you want to send. You can use an existing email template or

create a new one. You can also personalize your email using tokens, dynamic content, and snippets3

Approve the email asset by clicking the green checkmark icon next to the email name. This will make

the email available for use in the Email Program3

Go to the Audience tab of the Email Program and select the recipients of your email. You can use

smart lists, static lists, or segments to define your audience. You can also exclude people from

receiving your email by using suppression lists.

Go to the Schedule tab of the Email Program and choose the date and time when you want to send

your email. You can also enable Head Start, which will pre-process your email up to 12 hours before

the scheduled send time, to improve the deliverability and performance of your email. However,

Head Start is not a mandatory step for sending an email.

If you want to test different versions of your email to see which one performs better, you can set up

an A/B test in the Email Program. You can test different aspects of your email, such as subject line,

sender name, content, or delivery time. You can also choose the winner criteria, the test duration,

and the test sample size. However, A/B testing is not a mandatory step for sending an email.

Approve the Email Program by clicking the green checkmark icon next to the program name. This will

activate the Email Program and send your email according to your schedule and settings.

Reference: 1: Create an Email Program | Adobe Marketo Engage 2: Marketo Success Series: Email

Programs - Marketing Nation 3: Send an Email | Adobe Marketo Engage : Choose Recipients for an

Email Program | Adobe Marketo Engage : Schedule an Email Program | Adobe Marketo Engage

: Create an A/B Test in an Email Program | Adobe Marketo Engage : Approve an Email Program |

Adobe Marketo Engage

To send an email for preview prior to launch, a marketer can use the Email Actions menu in the Email

Editor and select the Send Sample option. This will open a dialog box where the marketer can enter

one or more email addresses to receive the sample email, as well as choose the lead to use for

personalization tokens. The marketer can also select the email client to use for rendering the email,

such as Outlook, Gmail, or mobile devices. After clicking Send, the marketer will receive a

confirmation message and can check the inbox of the recipients to see how the email looks before

launching the campaign. Reference:

https://www.nutshell.com/blog/complete-guide-to-writing-marketing-emails

Communication limits are a feature in Marketo that prevent you from over-emailing your leads by

setting a maximum number of emails they can receive per day or per week. Communication limits

automatically apply to all email and engagement programs, which are two types of programs that

send emails to your leads. Email programs are used to send one-time or recurring emails, while

engagement programs are used to send a series of emails over time based on a predefined schedule

and logic. You can enable or disable communication limits for each email or engagement program by

checking or unchecking the box that says “If a person has reached communication limits, block non-

operational emails”. Operational emails are emails that are marked as critical or transactional and

should always be sent regardless of communication limits, unsubscribes, or marketing suspensions.

Communication limits do not apply to other types of programs, such as default, event, or webinar

programs, unless you use smart campaigns within those programs to send emails. Smart campaigns

are a way to define the logic and actions for your marketing activities, such as sending emails,

updating lead data, adding leads to lists, etc. You can enable or disable communication limits for

each smart campaign by checking or unchecking the same box as above. You can also set the default

behavior for smart campaigns in the Admin area, under Communication Limits. Reference:

Enable Communication Limits

More Than You Ever Want To Know About Communication Limits

Email Programs

Engagement Programs

Operational Emails

Smart Campaigns

System Smart Lists are predefined Smart Lists that are available in every Adobe Marketo Engage

instance. They are located in the Database section under the System Smart Lists folder1.

System Smart Lists allow users to quickly access common groups of people based on their attributes

or activities, such as All Leads, Anonymous Leads, Blacklisted, Deleted Leads, etc1.

Unsubscribed People is a System Smart List that shows all the people who have opted out of

receiving emails from the user’s organization1. This list is useful for complying with email regulations

and respecting the p

of the recipients2.

Marketing Suspended is a System Smart List that shows all the people who have been temporarily

blocked from receiving any marketing communication from the user’s organization1. This list is

useful

for

managing

the

frequency

and

timing

of

the

messages

and

avoiding

spam

complaints. Reference: 1: Understanding Smart Lists | Adobe Marketo Engage - Experience League 2:

[Unsubscribe from Email | Adobe Marketo Engage - Experience League] : [Marketing Suspended |

Adobe Marketo Engage - Experience League]

A Snippet is a type of asset in Adobe Marketo Engage that allows you to create dynamic content

blocks that can be reused across multiple assets1.

Snippets can be used in two types of assets: emails and landing pages1.

To use a Snippet in an email or a landing page, you need to drag and drop the Snippet element from

the Elements tab to the desired location in the editor2.

You can then select the Snippet you want to use from the drop-down menu in the Properties tab2.

Snippets can be customized based on segmentation rules, so that different versions of the Snippet

are displayed to different audiences3.

Snippets cannot be used in forms or reports, as they are not supported by those types of assets.

Reference: 1: Create a Snippet 2: [Add Content to a Snippet] 3: [Use Segmentation and Dynamic

Content

in

Snippets]

:

[Asset

Types

in

Adobe

Marketo

Engage]

:

https://experienceleague.adobe.com/docs/marketo/using/productdocs/personalization/segmentation-and-snippets/snippets/create-a-snippet.html?lang=en

:

https://experienceleague.adobe.com/docs/marketo/using/productdocs/personalization/segmentation-and-snippets/snippets/add-content-to-a-snippet.html?lang=en :

https://experienceleague.adobe.com/docs/marketo/using/productdocs/personalization/segmentation-and-snippets/snippets/use-segmentation-and-dynamic-content-

in-snippets.html?lang=en

:

https://experienceleague.adobe.com/docs/marketo/using/productdocs/asset-management/asset-types-in-adobe-marketo-engage.html?lang=en

A Static List is a group of people already in the user’s Database that remains unchanged unless the

user manually adds or removes people1.

To create a Static List in Adobe Marketo Engage, the user needs to follow these steps1:

Go to Database.

Click the New drop-down and select New List.

Choose a destination folder, give the new list a name, then click Create.

The user now has an empty list ready to be filled. The user can add people to the list by importing a

file, dragging and dropping from another list, or using the Add to List flow step in a Smart

Campaign2.

The user can also create a Static List within a Program by selecting the Program, clicking the New

drop-down, and choosing New Local Asset > List3. Reference: 1: Create a Static List | Adobe Marketo

Engage - Experience League 2: Add People to a Static List | Adobe Marketo Engage - Experience

League 3: Create a Program | Adobe Marketo Engage - Experience League

A Default Program is a type of program in Marketo Engage that allows you to track and measure the

success of any marketing activity that is not covered by the other program types1.

A Channel is a category of marketing activities that share common characteristics, such as Email,

Webinar, or Telemarketing2.

A Status is a value that indicates the progress or outcome of a person’s interaction with a program or

a channel3.

A Success is a status that signifies that a person has achieved the desired result or goal of a program

or a channel4.

The Results section of the program Summary tab shows the number of people who have reached

each status and the number of people who have reached success for the program.

Therefore, the value of “Success: 52” in the Results section of the program Summary tab means that

52 people have been assigned a status marked as Success for the channel of Telemarketing. This

implies that these people have met the criteria or objectives defined by the marketer for the

Telemarketing channel, such as booking a meeting, requesting a demo, or making a purchase.

Reference: 1: Create and measure a default program | Adobe Marketo Engage 2: [Channels and Tags

| Adobe Marketo Engage] 3: [Program Statuses | Adobe Marketo Engage] 4: Change Program

Success | Adobe Marketo Engage : [Program Summary Tab | Adobe Marketo Engage] : Activating

Default Programs in Engagement Stream - Marketo : Channels and Tags | Adobe Marketo Engage :

Program Statuses | Adobe Marketo Engage : Program Summary Tab | Adobe Marketo Engage

A Smart List is a dynamic list of people who meet certain criteria that you define1. You can use Smart

Lists to segment your audience, target your campaigns, and analyze your results2.

A filter is a condition that a person must meet to qualify for a Smart List3. You can use multiple filters

and combine them with logic operators (AND, OR, NOT) to create complex criteria4.

The Filled Out Form filter allows you to find people who have submitted a specific form on any web

page or landing page. You can use constraints to narrow down the filter by web page, querystring,

date of activity, etc.

The Web Page constraint lets you specify the URL of the web page or landing page where the form

was filled out. You can use operators such as contains, starts with, ends with, etc. to match the URL

pattern.

Therefore, to find the names and email addresses of the people who submitted their information in

the global demo request form on an Adobe Marketo Engage landing page, you need to create a

Smart List using the Filled Out Form filter with the Web Page constraint. The steps are as follows:

Go to the Marketing Activities area and select the program that contains the global demo request

form.

Click the New drop-down and select New Smart List.

Name your Smart List and click Create.

In the Smart List tab, drag the Filled Out Form filter from the right panel to the canvas.

Select the global demo request form from the drop-down menu.

Click Add Constraint and select Web Page.

Enter the URL of the Adobe Marketo Engage landing page where the form is located, or use an

operator to match the URL pattern.

Click Save Smart List.

In the Lead tab, you can see the names and email addresses of the people who match the criteria.

Reference: 1: Smart Lists | Adobe Marketo Engage 2: Create a Smart List | Adobe Marketo

Engage 3: Filters | Adobe Marketo Engage 4: Use Filter Logic | Adobe Marketo Engage : [Filled Out

Form | Adobe Marketo Engage] : [Filter Constraints | Adobe Marketo Engage] : [Operators | Adobe

Marketo Engage] : [Landing Page with a Form | Adobe Marketo Engage]

Comprehensive Step by Step Explanation:

Segmentation is the process of dividing your audience into different subgroups based on their

attributes, behaviors, or p

1

Segmentation is the prerequisite for creating dynamic content, which is the ability to customize how

different people see a landing page or email based on their segment2

To create dynamic content, you need to first create a segmentation in Marketo Engage, and then

define the segments and the smart list rules for each segment3

After creating a segmentation, you can add dynamic content blocks into your landing page or email,

and select which segment will see which version of the content4

Dynamic content helps to deliver more relevant and personalized experiences to your leads and

customers, and increase engagement and conversion5

Reference:

1: Segmentation | Adobe Marketo Engage 2: Understanding Dynamic Content | Adobe Marketo

Engage 3: Creating a Segmentation | Adobe Marketo Engage 4: Adding Dynamic Content to a

Landing Page | Adobe Marketo Engage 5: Marketo Engage: Content Personalization | Adobe for

Business

A single opt-in process is when a person fills out a form and is automatically added to the mailing list

without any further confirmation1.

An automatic opt-in process is when a person is added to the mailing list without their explicit

consent, such as by pre-checking a box or by purchasing a product2.

A double opt-in process is when a person fills out a form and is then sent an email that requires a

click to confirm the opt-in. This ensures that the person has given their permission and has a valid

email address13.

Therefore, the correct answer is C. Double opt-in, as it matches the description of the scenario given

in the question. Reference:

1: How to Set Up Double Opt-In (COI) - Marketo

2: Opt-In Email Marketing Benefits and Best Practices for 2024

3: Double opt in process - Marketing Nation