The tracking technical workflow is the core Out-Of-The-Box (OOTB) process responsible for consolidating tracking data in Adobe Campaign Classic. It periodically retrieves the tracking logs (such as opens, clicks, and transactions) generated on the tracking servers. It then processes these logs and updates the recipient tracking tables in the central marketing database. If this workflow is paused, has failed, or is experiencing significant delays, the click and open statistics visible in delivery reports and recipient profiles will not be updated, which directly corresponds to the issue described.

A. Task notification (taskMgt): This workflow manages notifications sent to operators for tasks requiring their attention, such as campaign or content approvals, not for processing recipient interaction data.

C. Update event status (updateEventStatus): This workflow is specifically for transactional messaging (Message Center). It updates the status of real-time events, not the batch processing of tracking logs from standard marketing deliveries.

1. Adobe Campaign Classic v7 Documentation

"Technical Workflows": This official documentation provides a list and description of the out-of-the-box technical workflows.

Section: Platform > Administration > Production > Technical Workflows > List of technical workflows

Content Reference: The entry for Tracking (tracking) explicitly states: "This workflow recovers the tracking logs. It is launched by the trackinglogd module." This confirms its role in processing the data in question. The descriptions for Task notification (taskMgt) and Update event status (updateEventStatus) confirm their distinct and unrelated functions.