Adobe Campaign allows you to create and edit workflows using a graphical interface or an XML

editor. You can also view and modify the properties of a workflow, such as its name, label,

description, priority and login2.

The login property of a workflow indicates the operator who created or scheduled the workflow. It is

used for security and notification purposes. If the operator’s access for the campaign instance has

been revoked, then the workflow may fail or generate errors3.

To remove the error in your workflow, you need to replace the login property with an active

operator’s user ID and email address. The user ID and email address are separated by a colon (:) in

the XML code. For example: login=“1234:[email protected]”.

The error message suggests that there is an issue with the workflow's ability to send notifications

using the 'notify supervisor' template. This is often linked to the operator's login credentials tied to

the workflow, which might now be invalid due to the access revocation. The XML snippet indicates

the login information that needs to be updated. Replacing the 'login' attribute with the user ID and

email of an active operator (one who has the appropriate permissions and whose access to the

campaign instance has not been revoked) should correct the error. The login usually requires both

user ID and associated email to correctly identify and authenticate the user within the system.

Reference: This resolution approach is informed by typical administrative and operational

troubleshooting in campaign management systems, where user access and permissions are critical

for executing workflows.