Q: 2
The order management team receives orders via different channels, including email. Emails are
accompanied by attachments containing the details of the order information. The team reviews the
emails and attachments for clarity. Then, they extract the order specifics to create a customer record
in their Customer Relationship Management (CRM) platform and an order in their Order
Management System (OMS).
What is the most effective form of automation to help increase fulfillment efficiency in this process?
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