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Q: 11
Your customer’s business outcome is to drive employee efficiencies. Which key metrics measure this outcome?
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Q: 12
A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach will best measure success?
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Q: 13
Which metric is used to determine how much should be spent to acquire a customer?
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Q: 14
DRAG DROP The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right. CISCO 820-605 question
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Q: 15
DRAG DROP Drag and drop three valid elements of a success plan from the left to the right. Not all options are used. Select and Place: CISCO 820-605 question
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Q: 16
DRAG DROP An external customer case study is being created. Drag and drop the contents which show value from the left onto the right. Not all content choices are used. CISCO 820-605 question
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Q: 17
DRAG DROP The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right. CISCO 820-605 question
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Q: 18
What is the order of the key elements of process improvement for Customer Success?
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Q: 19
What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?
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Q: 20
Which of these is included in a success plan?
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Question 11 of 20 · Page 2 / 2

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