I was thinking A (financial resources) because tighter budgets make companies focus more on customer retention and maximizing value from existing clients. Maybe that's not as common a driver as subscriptions, but it's still valid in some cases. Anyone else see it that way?

D all the way. Keeping customers informed on features means they're more likely to see value and stay on board. Seen that logic in Cisco docs too. Unless the customer is already an expert, this works best for reducing churn risk-I think it's pretty clear here, but open to other thoughts if anyone disagrees.

After you get stakeholder info and use cases, the natural move for a CSM is to draft a success plan. A is nice but more of an internal task, not really the next step with the customer. I think B is what they're looking for here.

Yeah, B lines up here. After you meet new stakeholders and get their use cases and KPIs, a CSM should build out a success plan to tie it all together for next steps. Documenting is important but the actionable move is the success plan. I think that's Cisco best practice. Agree?

Option C
If the question asked for a business metric focus (like establishing KPIs), would A become the right choice instead?

I don’t think it’s A. Those KPIs are set before success, not after. Documenting the value achieved (C) is what actually shows what the solution delivered. Option D is a common distractor on similar practice exams.