Q: 9
Which type of KPI is of the most interest to Customer Success?
Options
Discussion
Maybe B, since sales KPIs show if we're growing revenue with clients. Customer Success teams often care about renewals and upsells too, right? I think focusing on sales numbers could be just as important in some orgs. Agree?
It’s A, business KPIs tied to actual business outcomes are what Customer Success teams focus on, not just technical or sales stats.
Not B, it's A here. Business KPIs directly tie to what the customer wants to achieve, so that's top priority for Customer Success. Sales numbers (B) trip people up but they're more for account teams. Seen similar trick in other practice sets.
A for sure. Customer Success cares about actual business outcomes, not just sales or tech stats. Similar question popped up in exam reports, always about tracking if the solution delivers value.
A Sales KPIs are a common distraction here but Customer Success really cares most about business outcome progress.
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