Q: 5
Which activity reduces the risk of churn?
Options
Discussion
Option D as educating customers lowers churn risk, but if they're already power users, answer might flip.
D all the way. Keeping customers informed on features means they're more likely to see value and stay on board. Seen that logic in Cisco docs too. Unless the customer is already an expert, this works best for reducing churn risk-I think it's pretty clear here, but open to other thoughts if anyone disagrees.
Definitely seen this come up in official guides. It's D, since education helps customers get the most out of the product and that usually keeps them from leaving. Practice questions always highlight customer enablement for churn reduction.
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