Q: 5
Which activity reduces the risk of churn?
Options
Discussion
Option D as educating customers lowers churn risk, but if they're already power users, answer might flip.
Yeah, D. Educating on product features keeps people invested with what they already bought, so less chance they drop out.
D
C tbh
Its D. I get why some might pick C since discounts seem quick, but those mostly postpone churn rather than reduce risk. Educating on features actually builds engagement and satisfaction long term, at least from what I've seen on similar questions. If anyone disagrees or has a different take, let me know.
Yeah, D makes sense. Educating on product features means customers use more of what they bought, so they're less likely to churn.
It’s D for me. Educating customers on product features increases adoption and value, which makes them less likely to leave. C is a common trap but only delays churn instead of fixing the real issue. Happy to hear other thoughts if I missed something.
D imo. Educating on product features helps customers realize value, which makes them stick around. C is tempting but discounts only help short-term, not true retention. Unless there's context about price focus, D's the safer pick.
I don’t think C is right here. Giving discounts can be a short-term fix, but educating on product features (D) actually drives adoption and keeps customers engaged for the long run. Pretty sure D is what Cisco emphasizes in their enablement materials, correct me if I’m missing something!
C seems like it could also help, especially with customers who are mostly concerned about price. Giving a renewal discount sometimes keeps folks from leaving, right? Not 100 percent sure though, maybe missing something about long-term impact.
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