Q: 3
What is the main objective of customer success?
Options
Discussion
Option D is right here. It's all about making sure customers get the outcomes they want with the product, not just knowing features or lowering risk. That outcome focus is basically core to customer success, at least in Cisco's eyes. Agree?
Guessing D since outcomes trap people sometimes but that's what Cisco focuses on for customer success, not investment or features.
Sick of Cisco shoving this outcomes mantra every time, but yeah D every single time for these questions.
Probably D. Customer success is mainly about aligning with what outcomes customers actually want, not just ROI or feature awareness. Pretty sure Cisco emphasizes outcomes in their Customer Success Manager materials too. Open to another take but that's what I've seen.
B
Had something like this in a mock, it's D.
Why do some think A fits here? If the question asked about financial impact I get it, but for customer success Cisco usually means actual outcomes, not just ROI.
D, that's what Cisco keeps pushing for these roles. Not just about ROI or features, but actual outcomes the customer cares about.
A tbh
D imo, Cisco's stuff always hammers on customer outcomes as the big goal. Seen that in similar exam questions too.
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