Q: 19
What is the term for the gap between the features and functions that customers purchase and the
features and functions that they use?
Options
Discussion
Its C
Option C No explanation from me, just what I picked.
A lot of these questions make me think of capability gap more than consumption gap. So for me, it's A.
Option C for sure. Consumption gap is the standard term for this in customer success circles.
C tbh, saw similar question on a recent practice and it's consumption gap.
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