Q: 18
What is the order of the key elements of process improvement for Customer Success?
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Discussion
B is the right sequence-define, measure, analyze, improve, control. Had something like this in a mock and it always followed classic DMAIC structure for process improvement. Pretty sure about this but open if anyone knows a Cisco-specific twist.
Nah, it's not D. The trap is thinking you do analysis first, but DMAIC always starts with define then measure. So it's B here, that's what most Cisco and PMI process frameworks use for improvement cycles.
Not A, it's definitely B. That's the classic DMAIC process define, measure, analyze, improve, control.
Probably B, DMAIC order matters here for process improvement steps.
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