Q: 17
DRAG DROP
The Customer Success Manager is preparing for a review meeting. The customer has asked for a
balance between subjective and objective metrics. Drag and drop the inputs from the left onto the
correct subjective and objective categories on the right.
Your Answer
Discussion
Subjective: CSAT survey, NPS. Objective: Support case count, Feature adoption rate. That fits how I'd match them.
Be respectful. No spam.
