Q: 10
Why should a customer’s success be documented?
Options
Discussion
Option C
If the question asked for a business metric focus (like establishing KPIs), would A become the right choice instead?
C vs D? From what I remember in the official guide, documenting success is mainly about showing the value to the customer, not just new sales. Practice tests usually mark C as correct here. Anyone see it different?
C or D, but Cisco usually wants C here. Lots of similar exam questions try to throw you off with expansion/sales answers, but they really want value realization documented for the customer success story. Pretty sure it's C.
I don’t think it’s A. Those KPIs are set before success, not after. Documenting the value achieved (C) is what actually shows what the solution delivered. Option D is a common distractor on similar practice exams.
C tbh
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