Basic Unified Messaging (UM) via SMTP Forwarding is a feature designed to consolidate a user's messages into a single location. The Avaya IX™ Messaging server acts as the initial recipient for voice and fax messages. It then forwards these messages, typically as .wav or .tif file attachments, to an external, SMTP-compliant email server. This process populates the user's email inbox with all their communication types (email, voice, fax), creating a single, unified view. Consequently, the corporate email server becomes the primary message store for all these message types, managed through the user's standard email client.

C. All message types are stored on the Messaging server.

This is incorrect. In this model, voice and fax messages are forwarded to and stored on the email server, not retained as the primary copy on the Messaging server.

E. The user is given a multiple view in their email client.

This is incorrect. The fundamental goal of Unified Messaging is to provide a single, consolidated view of all messages within the email client to simplify management.

1. Avaya Aura® Messaging Feature Description and Implementation, Release 7.1 (Document ID: NN43001-514, November 2018)

Section: Unified Messaging, Page 101: "With Basic Unified Messaging (UM) via SMTP Forwarding, Messaging forwards received voice and fax messages to an SMTP-compliant email server." (Supports option B).

Section: Unified Messaging, Page 101: "The user receives all messages (voice, fax, and email) in a single email inbox." (Supports option A and contradicts E).

Section: Unified Messaging, Page 101: "The email server is the message store for all message types." (Supports option D and contradicts C).

2. Administering Avaya Aura® Messaging, Release 7.1 (Document ID: NN43001-700, November 2018)

Section: Chapter 11: Unified Messaging, Page 387: "Basic Unified Messaging (UM) via SMTP Forwarding: Messaging forwards voice and fax messages to an external email server. The email server is the message store for all message types." (Reiterates support for options B and D).