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the Health Index is:

An ongoing measurement of several key customer health indicators, such as adoption, satisfaction,

retention, and expansion

A tool that helps Cisco and partners monitor and improve customer outcomes and experiences

A score that ranges from 0 to 100, where higher scores indicate better health

Reference: 1: Customer Health Index - Cisco

The annual recurring revenue (ARR) for each customer is $1000 and $1000. ARR is the total amount

of money the company expects to receive from its subscribers over a year. It is calculated by

summing up customers’ monthly or quarterly subscription fees and multiplying them by 12 (for an

annual period). It excludes one-time fees, transactional charges, and other non-recurring revenue

sources. In this case, both Customer A and Customer B pay $10 per seat per month for 100 seats of

WebEx. Therefore, their monthly recurring revenue (MRR) is $10 x 100 = $1000. To calculate their

ARR, we multiply their MRR by 12: $1000 x 12 = $1000. The length of the contract does not affect the

ARR calculation, as it only considers the revenue generated within one year.

A) Contracts/subscriptions that are available to renew.

Comprehensive and Detailed Explanation: According to the Cisco website1, ATR stands for Available

To Renew, which is defined as:

Contracts/subscriptions that are available to renew within a defined time period (usually 90, 180, or

365 days)

A key metric for measuring the renewal opportunity and performance

A report that shows the contract details, status, expiration date, product coverage, etc.

Reference: 1: Cisco Renewals Manager - Cisco

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